SHIPPING:
For orders received before 15:00hrs Monday to Friday we will endeavour to ship your order the same day. Orders received overnight are shipped the next working day.

Orders up to 2kg are sent out via Royal Mail, orders above 2kg are sent ot via Parcel Force. Please allow up to 5 days for delivery, as the postal service is the only part of the shipping process we have no control over.

Whilst every effort is made to stock every product we list on our site, it is not always possible and sometimes events outside of our control dictate any delays.

We do not send out emails as a matter of course other than the confirmation email you receive when placing your order. Rest assured that we will contact you if there is a problem with your order!

RETURNS:
No returns are accepted without our prior consent. Once we have accepted the reason for return, please send them directly to our returns department, as follows: Direct Inkjet Returns Department, 34 Flairs Avenue, Arbroath DD11 5DY. Please remember to include your home address, to enable us to send replacement or refund.

GOODS ORDERED INCORRECTLY:
We will accept returns for goods ordered incorrectly, there is a charge of 25% for restocking. We will only accept goods back that are in a re-sellable condition. We will give a refund minus our initial cost of postage.

Customer Support Team
Direct Inkjet